It would be too easy to say that I wish I'd known everything I know now about quality twenty-plus years ago. I would have been able to do so much more! Well of course I would have made wonders then, but perhaps I can help you, especially if you are new to quality. Let me picture you... Ready to improve - illustration by Outi O You just got handed a side responsibility for quality. Someone else was doing it, but now has more on their plate and needs to pass quality to somebod